Frequently Asked Questions - FAQ's and Information
The security suite is installed by our support team. You only need to provide us with admin, ftp and cpanel access when adding your URL(s) for scanning.
System Requirements For Per Domain Installation
PHP 5 + and MySQL 5 +
100 mg of Disk Space
Hosting cPanel Access (url, admin and password)
PHPmyadmin Access (ability to create a database)
Access to your cpanel file manager to unzip files
Access to create 1 database
No, your website will most likely not be hacked, but if it is, we will clean as many times as needed.
We will quote to rebuilt or build you a new website. Your plans discount will apply to all work quotes.
To cancel your subscription log into your account on the Sitesassure website.
To the right of your account information you will see a link
Click on Renew Upgrade Cancel
Click on your active plan on the list
on the next page click on cancel
Your reports will continue until the end of your monthly subscription term.
If we find that your website is destroyed and cannot be restored, we will quote to rebuild your website.
Sitesassure coverage is for malware cleaning only and does not include CMS upgrades or rebuilds.
Please let us know if this happens as we can tweak the settings for your firewall protection. But user may be coming from known BAD IP blocks. The system is doing its job and protecting you. If you can verify the user is acceptable to access your website, go to the security suite/anti-hacker/ip management.
Find the user IP and whitelist it. They will then be unblocked.
We need to assess the server set up before we can make that determination. There are many proprietary server setups that we cannot anticipate in advance of installation.
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System Requirements For Per Server Global Installation
PHP 5 + and MySQL 5 +
100 mg of Disk Space
Hosting cPanel Access (url, admin and password)
PHPmyadmin Access (ability to create a database)
We need FTP access
We will need access to your file manager to unzip files
We will need access to create 1 database
SSH will not work for installation
Also, smtp needs to be enabled on the server level
If you move your site, please notify us so we can reinstall the security suite.
FYI, the website is only secured and the malware removal offer is only in effect when you have the suite installed. If your hacked during the interim, we will quote for malware removal.
Yes. You have to have the security suite firewall installed and enabled to receive the free malware removal offer. If your hacked when that firewall is disable, either your fault or the hosters fault, we will quote for malware remove. We only offer the malware removal if your site is hacked using the firewall.
